College of Education

Resources

  • Department of Education and Leadership Policies and Resources

  • (Student Complaint Procedure)

    The Student Grievance Procedures for the Department of Education and Leadership at CSU, Monterey Bay are intended to provide a clear and responsive process for addressing grievances that may arise among students participating in Departmental Programs. Furthermore, this process is designed to encourage and respect the abilities of students and faculty/staff to resolve issues in a constructive manner.

    **Please note this process is not to be used for grievance around  or  issues. Follow the appropriate procedures for those (linked in previous sentence).

    When a student has a grievance regarding a university course or an instructor*, the following steps should be followed by the student bringing the grievance:

    Step 1

    Arrange for a time to meet with the Course Instructor to bring up the concern and seek resolution.

    • A) If resolved at this point, then the grievance process will be considered complete, and no further steps will be required.
    • B) If the issue has not been adequately resolved, from the perspective of either the student or the instructor, then the process would continue to the next step (Student will complete the Student Grievance Form to continue to the next step).
    • C) If for any reason the student feels that they cannot address the instructor directly, they may proceed to Step 2 (Please note the Program Coordinator will need to know these reasons).

    Step 2

    Arrange for a time to meet with the appropriate Program Coordinator (Elementary Education, Secondary Education, Special Education, School Psychology or Master of Arts in Education). If the Course Instructor/Employee happens to also be the Program Coordinator, skip to Step 3 below. If appropriate, the Program Coordinator will seek to mediate the situation and suggest potential options for resolving the concern.

    • A) If resolved at this point, then the grievance process will be considered complete, and no further steps will be required.
    • B) If the issue has not been adequately resolved, from the perspective of either the student or the instructor, then the process would continue to the next step (Documentation from this step will be included on the Student Grievance Form).

    Step 3

    Arrange for a time to meet with the Department of Education and Leadership Chair. If the Course Instructor/Employee happens to also be the Department Chair, skip to Step 4 below. If appropriate, the Department Chair will seek to mediate the situation and suggest potential options for resolving the concern.

    • A) If resolved at this point, then the grievance process will be considered complete, and no further steps will be required.
    • B) If the issue has not been adequately resolved, from the perspective of either the student or the instructor, then the process would continue to the next step (Documentation from this step will be included on the Student Grievance Form).

    Step 4

    Arrange for a time to meet with the Dean of the College of Education. The Dean will function as the final arbiter of all student grievances originating from the Department of Education and Leadership.

    * If a student has a grievance that is not related to a course or an instructor, they should initiate the Student Grievance Process at Step 2.