FAQs

Housing assignments

When may I reserve my space for the next academic year?

Continuing students wishing to live on-campus for the upcoming academic year, must participate in the Reservation Days process in order to secure an assignment for that year.

Are students required to live on campus?

All freshman and sophomore students that do not reside in the tri-county area of Monterey, Santa Cruz or San Benito counties are required to live in University housing.

Will I know whom my roommate is before I move into my room?

You will be able to access your roommate's information via your MyHousing Dashboard once you are both assigned in the system.

What happens if I have a problem with my roommate?

If you are experiencing difficulties with your current roommate, your first step is to speak with your Resident Advisor (RA). Your RA will advise you on subsequent procedures if you are unable to resolve your differences with your current roommate.

If I have special ADA housing needs, what do I do?

If you need special accommodations, please contact Student Housing & Residential Life at 831-582-3378, and they will assist in fulfilling your housing needs. You can also obtain more information by following visiting our Students With Disabilities page.

What is your non-discrimination policy?

In keeping with University policy, all housing assignments will be made without regard to race, creed, sexual orientation, or national origin.

Living space

Are the rooms air-conditioned?

Because of the weather in Monterey is generally mild, rooms, suites, and apartments are not air-conditioned. However, there are heaters located in every room and windows can be opened if needed.

What size sheets do I need to bring for my bed?

Twin extra long.

Mattresses in our residence halls are extra-long (36”x80”). The Residential Housing Association has partnered with Residence Hall Linens to provide our students with a convenient, affordable way to purchase extra-long sheets and bedding items, as well as other campus-living necessities. Proceeds from this program go to the RHA and are used for programming for residents living on campus. Please visit the RHL website

What items should I bring when I move in to on-campus housing?

For a list of suggested items, please visit our "Forms and Publications" page to download a copy of our "What to Bring" flyer. Please be sure to talk with your prospective roommate(s) about what items each of you will bring.

Can I bring a refrigerator or microwave?

You may bring a refrigerator and/or microwave with you. The refrigerator cannot be larger than 5.2 cubic feet. Be sure to talk with your prospective roommate(s) to talk about what items each of you will bring.

Are the rooms furnished or do I need to bring my own furniture?

The rooms are furnished on Main Campus with an extra-long twin bed, a desk, and either a dresser or wardrobe per resident. East Campus has some apartments that are furnished while others are unfurnished.

Are pets allowed in on-campus housing?

Pets are not allowed in the Residence Halls or North Quad with the exception of fish in aquariums no larger than 10 gallons. Only one 10-gallon container (or smaller) per resident is allowed in the Residence Halls and North Quad area. Pets in East Campus family housing are allowed, with a maximum of two per unit. Please see the full East Campus Pet Policy.

Is smoking allowed in on-campus housing?

As of September 1, 2017 CSUMB is a smoke and tobacco free campus. For more information visit out smoke and tobacco free information page at https://csumb.edu/news/smoke-and-tobacco-free-csumb.

Can students cook their own meals on-campus?

Kitchens are located in the Residential Halls (one per building), where students can cook their own food. The North Quad Suites have kitchenettes (refrigerator and microwave), with full kitchens on the second floor. Strawberry Apartments and each apartment in East Campus (Frederick Park) are all equipped with full kitchens.

Should I have health and property insurance?

We strongly suggest students to obtain insurance coverage. Students who need to purchase student health insurance should access - www.csuhealthlink.com. Or you may call Student Insurance Division of Wells Fargo 1-800-853-5899 or 916-231-3399.

Students will need, if wanted, to purchase separate property insurance for their belongings.

Can anyone enter the residential buildings or North Quad?

The residential buildings are locked 24-hours a day. Current residents of the Residential Halls and North Quad will have access to the building they live in using their CSUMB ID cards. Our security system tracks every time an CSUMB ID card is used to access a building, therefore residents are encouraged to only open doors for themselves, not for people who may not be a resident of that building.

What are the policies concerning alcohol?

Please refer to the Housing License Agreement and Community Standards link on the Forms & Publications page of the housing website.

Who cleans up the rooms and bathrooms?

Room/suite/apartment cleaning is the sole responsibility of those who reside in that space, meaning you and your roommate(s). Building lobby areas, public bathrooms, and hallways are cleaned on a regular basis, but students are still expected to clean up after themselves.

Money

Are meal plans required for students living in the Residence Halls or North Quad Suites?

All students living in either the Residence Halls or Pinnacles and Vineyard Suites, must purchase a meal plan. Only students residing in the Strawberry Apartments or East Campus Apartments may opt out of the meal plan.

What is the security deposit for?

The security deposit is to cover any damages that are done to the room at the time of checkout. For example, if the carpets are dirty or paint is peeled off the door, the security deposit will go towards those damages. If no damages occur, the deposit carries over year to year. If you leave with no damages, the deposit is refunded.

How can I pay for my housing fees?

You can pay for your student housing fees online by logging into your student housing account or in person at the Campus Service Center.

When are my housing fees due?

All housing and meal plan payments are due in accordance to the unviversity fee payment schedule. Students who qualify for the Payment Extension must pay their housing and meal plan fees in full no later than the add/drop date set by the university regardless of whether all aid is received.

Can parents or guardians who pay for their children's housing, obtain information about their account?

Under FERPA and for security reasons, our office cannot disclose any information about your child's housing and account, unless they have signed a release form.

Is a reservation deposit required to reserve my assignment for fall term?

Yes, it is $100. Before you are able to reserve, the fee must be paid at the Campus Service Center or online via your CSUMB account.

Can I defer my deposit and/or reservation fees?

No, there are no deferments, even through financial aid, for deposits or reservation fees.

What does it cost to live in on-campus housing?

Please refer to the Housing Rates link on the Housing Options page of the housing website

How much does on-campus parking cost? How do I get the permits and where do I park?

You can make payments are the Campus Service Center. Prices are available online at csumb.edu/parking.

Can I get my money refunded if I decide not to live on-campus?

You can get your money refunded only if you cancel before the Cancellation Deadline.

Resident advisors

What is an RA?

Resident Advisors (RAs) are CSUMB students who provide support and guidance to assist students achieve personal, social and academic goals, and develop skills essential to being respectful, ethical, global citizens. Resident Advisors serve as role models to the CSU Monterey Bay community and are a vital advocates between residents and the Office of Residential Life.

When are the Resident Advisor's on duty?

RA's are on duty at the service desk from 8am to 8pm, in their areas from 8pm-7:59am, and twenty-four hours around the clock on holidays and weekends.

How do we contact the RA on duty?

RAs are required to carry cell-phones at all times when on duty and you can contact them by either calling them or stopping by the service desk in the Student Housing & Residential Life office, located in the Student Center. East Campus RAs on Duty are only accessible via their cell phones.

  • Area One RA on Duty - (831) 402-5498 - Cypress, Asilomar, Willet, and Manzanita Halls
  • Area Two RA on Duty - (831) 402-5496 - Yarrow, Avocet, Tortuga, and Sanderling Halls
  • North Quad RA on Duty - (831) 402-9027 - Strawberry Apartments, Vineyard and Pinnacles Suites
  • Promontory Apartments - (831) 402-5503 - West, Center, and East
  • East Campus - Frederick Park I RA on Duty - (831) 402-5507
  • East Campus - Frederick Park II RA on Duty - (831) 402-5499

Living learning programs

What is a Living Learning Program?

Living Learning Programs (LLPs) at CSUMB are innovative communities where students of similar interests and/or academic studies live together and participate in intentional learning about their chosen program as a collective. Within an LLP, students are actively engaged in programs like field trips, dialogue groups, faculty dinners, and increased exposure to opportunities on and off campus.

For more information visit: csumb.edu/llp

Transportation

Getting Around - Do I need a car when I live on campus?

You do not need a car to get around town. Reliable transit service is provided from campus to regional destinations, and every student receives FREE, unlimited access to all Monterey Salinas Transit (MST) routes. Main Campus is also bike and pedestrian friendly; most buildings are within a 10-minute walk from each other.

With 8 transit lines serving East and Main Campus, students have many options for running errands, getting to work and exploring the Monterey Bay region. More information on campus transit offerings can be found atcsumb.edu/TRIP.

Should I bring a bike to campus?

Bringing a bike is recommended for students' first year at CSUMB, but not just any bike will do. A bike with gears is most appropriate for the rolling hills of Monterey Bay

Students traveling by bike will find bike parking at every academic building, residential hall and athletic facility.

With an extensive community bike network, pedal power is often the most efficient way to get around. Pairing a bike and bus trip is also a great way to extend your range.

More information about biking on campus can be found at csumb.edu/TRIP

How much does on-campus parking cost? How do I get a permit and where do I park?

You can compare prices and buy a permit online at csumb.edu/PARKING. Residents wishing to park on campus will be required to purchase a regular student parking permit. North Quad parking lots are reserved for residents with a valid North Quad parking permit. The following lots will prohibit overnight parking (3am-7am): 01, 16, 18, 21, 23, and 8. Vehicles with disabled placards or license plates are not subject to this restriction.

Community living

What are the advantages of living on campus?

Reasons for living on campus are many: Access to programs and services; increased community involvement; living among and having the support of peers, professionals, and qualified staff; cost; and safety. It has been demonstrated time and again that students who live on campus are more likely to be satisfied with their collegiate experience, succeed academically, graduate in a timely manner, and are better prepared for their chosen career following college.

Can anyone enter the residential buildings or North Quad?

The residential buildings are locked 24-hours a day. Current residents of the Residential Halls and North Quad have access to their building and are able to access it using their CSUMB username card. Our security system tracks every time an CSUMB username card is used to access a building, therefore residents are encouraged to only open doors for themselves, and not for people who may not be a resident of that building.

What are the policies concerning alcohol?

Please refer to the Housing License Agreement & Handbook link on the Forms & Publications page of the housing website.

Who cleans rooms, suites, and/or apartments?

Room/suite/apartment cleaning is the sole responsibility of those who reside in that space, meaning you and your roommate(s). Building lobby areas, public bathrooms, and hallways are cleaned on a regular basis, but students are still expected to clean up after themselves.

Do residents have a curfew?

Residents do not have a curfew.

Eligibility

How many units must I be enrolled in to be eligible for on-campus Housing?

An undergraduate student must be enrolled in at least 12 units. A graduate student must be enrolled in at least 6 units. A student must be a matriculated student making academic progress toward the completion of a degree. Eligibility checks are done each semester to ensure students are in compliance.

Services

Who do we call for phone service installation?

For phone installation or problem resolution in the Residence Halls and North Quad, visit IT website for more information.

What should I do if my meal card doesn't work?

Come to the Student Housing & Residential Life for help solving the problem.

What if my meal card is lost/stolen?

Please visit the Campus Service Center where the staff will help you with replacing it. A replacement fee may apply.

Are there automatic teller machines (ATMs) available in the residence halls?

There is an ATM available in the Student Center.

Are there emergency phones on campus?

Blue Light emergency telephones are located in a number of places near the Residence Halls, North Quad, and throughout the campus. Note where they are and use them if you think you are in trouble or see any suspicious activity. By calling from these phones, you will be connected directly to the University Police Department.

How do I access the internet while living on campus?

Students who are living in the residence halls can access campus computing systems and the Internet through high speed ethernet or wireless. From east campus students can access the internet using cable modems. For more information visit the IT website.

Check in / out

When can I check in?

Check-in dates are based upon the first day of class instruction. Move in days are usually three to four days prior to the first day of class. To confirm this date, you can either check our website or wait for your assignment email.

When do I have to check out by?

Checkout days are based on the last week of school, usually being on the Saturday of that week.

What happens if upon arrival, I feel that I can't live with my assigned roommate?

Generally, room transfer requests are not accepted until 2 to 3 weeks after the move-in day. If there are extenuating circumstances, accommodations can be made through the Office of Residential Life.

Can I change rooms after I move into on-campus housing?

Room transfer requests are not accepted until 2 to 3 weeks after move-in.

May I leave all my belongings in my room during winter/summer break?

You must take all your belongings with you when you check out of housing for the summer. However, you can leave your belongings in your room during the winter break. This default rule applies to the Residential Halls and North Quad.

Maintenance

Who takes care of maintenance and repairs?

Maintenance and repairs are made by facilities and can only be done through a Facilities workorder.

How do we submit a work order for the Residence Halls, North Quad Suites or North Quad Apartments?

For residents living on Main Campus, please contact your Resident Advisor to place a work order for your facility issue. If your RA is not available, you may contact the Student Housing & Residential Life office Monday - Friday from 8:00am to 8:00pm and Saturdays from 12:00pm to 3:00pm.

How do we submit a work order at East Campus Housing?

Call Alliance Property Management Office at 883-3157 to report housing facility issues.

What do I do if I lose my key? How much does it cost to replace it?

For safety and security reasons, you must report your lost or stolen key immediately to your RA or the Student Housing & Residential Life office. The cost for a replacement ranges between $75-150, depending on where you live.

Insurance

Should I have health and property insurance?

We strongly suggest students to obtain insurance coverage. The school insurance carrier is Somerton Student Insurance Inc.

Students will need, if wanted, to purchase separate property insurance for their belongings.

Telephone

Shared phone lines

  • North Quad: There is a shared "public" telephone line in each bedroom common area.
  • A phone must be supplied by the residents of that area.
  • Voice mail, call waiting, caller ID and other services are not available.
  • To make a long distance call, you will need to use a calling card or call collect.
  • Phone lines can receive calls from on and off-campus numbers.
  • You cannot pick the number or transfer a number or service to these phones.
  • AT&T Service is not available.

Individual phone lines

Should a resident desire a telephone line in his or her individual room, they can request one. This line will have the same features as the courtesy phone service.

To establish individual phone service, follow these three steps:

  1. Pay the $30.00 Yearly (academic year) Activation Fee. You can make Electronic Check and Credit Card Payments. Once in the payment system, select "Other, including parking..." at the bottom of the payment list and then click Select. From the pull-down list on the next page, select "Phone Activation Fee." The Campus Service Center will also accept cash payment.
  2. Complete a Phone Service Activation Request
  3. Connect a phone to your jack and allow 2-3 business days for the service to be connected.

Report a problem or move service

To report a problem with or move your existing phone service, please submit a service request. When you log into the service request system the first time, be sure that your name, phone, location and email are correct and to include the required information for specific request types in the Problem Detail.

Report problem

  • Provide a detailed description of the problem you are having
  • IOT jack # that is on the bottom of the wall plate

New service inquiry

  • Date service was ordered and paid for
  • IOT jack # that is on the bottom of the wall plate

Telephone move request

  • Dorm phone number
  • Date move is needed
  • Student ID # or drivers license #
  • Alternate contact # (if available)
  • Old and new building, room, and IOT jack # that is on the bottom of the wall plate
  • You cannot transfer a number to or from East Campus.

If you submit a request that is missing required information, your request will be cancelled.