Center for Academic Technologies

Digital Accessibility

Accessibility Remediation Services at CAT

The Center for Academic Technologies (CAT) provides PDF remediation services and accessibility consultation for faculty and staff on campus to meet digital accessibility standards. 

To facilitate the timely manner of request processing, please submit remediation requests through the campus IT ticketing system, Optimize. 

Submit a Remediation Request

  1. Go to the Technology Help Desk. In the navigation region, select the link, “Tech Support” and select “Submit a Case” in the list of services. Direct Link: Submit A Case.
  2. Select “Monterey Bay” as the campus, if asked.
  3. You will be taken to the Optimize Employee Center home page. Select the “Create a Case” link.
  4. The form should auto-populate with your credentials and campus. Under the “Service” Form field, type in “Digital accessibility” if searching, and select “MB - Digital Accessibility”.
  5. In “Short Description”, provide a descriptive title. 
  6. In “Description”, provide a comprehensive description of the issue.
  7. If you are requesting remediation for a Canvas file, please provide the following information: 
    1. The course in Canvas (if applicable)
    2. The link to the file in Canvas that is to be replaced (if applicable)*
  8. You can alternatively upload the document to the Optimize Case by selecting the “Add attachments” option*. 

*Please note that if no Canvas link is provided for replacement, remediated documents will be returned via attachment to the Optimize Case.

Resource Guides on Creating Accessible Content

 

Contact Information

For instructors seeking support in creating accessible materials, please get in touch with the Center for Academic Technologies, or submit a ticket for a one-on-one consultation with our Accessibility Specialist. 

Instructors if you have students requesting or requiring specific alternative formats for their course materials, please get in touch with Student Disability and Accessibility Center (SDAC)