Information Technology

About Information Technology

Enterprise & Engagement Applications

Enterprise & Engagement Applications provides support for all systems that sustain critical campus services and evolving, flexible applications with a focus on the user’s experience.

Services we support:

  • Enterprise Applications
    • Maintain, upgrade and enhance or customize systems/applications
    • Web content management (i.e. Terminalfour)
    • Client relationship management (i.e. Salesforce)
    • Support of the physical security software system (i.e. Genetec) including door controllers, card readers, and burglar alarms.  The system also provides video surveillance, ID card printing, etc.
    • Database administration of systems including  PeopleSoft, OnBase, Data Warehouse, etc. 
  • Engagement Applications
    • Terminalfour (Content Management System)
    • Swiftype (search engine)
    • Google Analytics
    • Siteimprove
    • Marketing Cloud
    • Pardot
    • Mogli (SMS texting)
    • Admissions
    • Student Success Hub (Project pending funding)
    • Salesforce (CRM)
    • Adobe
    • Onbase
    • Website
    • Salesforce
    • Slack (in pilot)
    • Forms and workflow
  • Project Management
    • Project management support including new or replacement systems and integrations
    • Administration of our current campus project management and service ticketing system (TeamDynamix)
    • User experience (UX) research, studies and analyst support services with a mind towards planning and working with advisory groups on product roadmaps

Solutions we provide:

  • Daily technology operational issues: fixes and bugs reported by users.
  • Production issues and updates related to data systems related to students, employees and finance.
  • Security issues and requests for student information systems.
  • Campus security support which includes door controller and card readers, security cameras, building access and lockdown schedules.
  • Application database issues, upgrades, etc.
  • Coordination/oversight of vendor-related point of sale issues (i.e. CBORD).
  • Projects: new, replacement and enhancements to current products, including reviewing, organizing, planning, rolling out to operations.
  • User management, training and support for applications.
  • Application setup.
  • Project support.
  • Support with TeamDynamix
  • Planning technology initiatives with campus partners.

Business units:

  • Data Integration Services
  • Engagement Applications
  • Enterprise Applications
  • Project Management Office