Information Technology

Enterprise & Engagement Applications

Enterprise & Engagement Applications provides support for all systems that sustain critical campus services and evolving, flexible applications with a focus on the user’s experience.

Services we support:

• Enterprise Applications
  • Maintain, upgrade and enhance or customize systems/applications
  • Web content management (i.e. Terminalfour)
  • Client relationship management (i.e. Salesforce)
  • Support of the physical security software system (i.e. Genetec) including door controllers, card readers, and burglar alarms.  The system also provides video surveillance, ID card printing, etc.
  • Database administration of systems including  PeopleSoft, OnBase, Data Warehouse, etc. 
• Engagement Applications
  • Terminalfour (Content Management System)
  • Swiftype (search engine)
  • Google Analytics
  • Siteimprove
  • Marketing Cloud
  • Pardot
  • Mogli (SMS texting)
  • Admissions
  • Student Success Hub (Project pending funding)
  • Salesforce (CRM)
  • Adobe
  • Onbase
  • Website
  • Salesforce
  • Slack (in pilot)
  • Forms and workflow
• Project Management
  • Project management support including new or replacement systems and integrations
  • Administration of our current campus project management and service ticketing system (TeamDynamix)
  • User experience (UX) research, studies and analyst support services with a mind towards planning and working with advisory groups on product roadmaps

Solutions we provide:

• Daily technology operational issues: fixes and bugs reported by users.
• Production issues and updates related to data systems related to students, employees and finance.
• Security issues and requests for student information systems.
• Campus security support which includes door controller and card readers, security cameras, building access and lockdown schedules.
• Application database issues, upgrades, etc.
• Coordination/oversight of vendor-related point of sale issues (i.e. CBORD).
• Projects: new, replacement and enhancements to current products, including reviewing, organizing, planning, rolling out to operations.
• User management, training and support for applications.
• Application setup.
• Project support.
• Support with TeamDynamix
• Planning technology initiatives with campus partners.

Business units:

• Data Integration Services
• Engagement Applications
• Enterprise Applications
• Project Management Office