Campus Service Center


OtterBucks are the campus currency loaded on the OtterCard and set up as a declining balance account. Generally, OtterBucks are used as currency in the Bookstore and food locations across campus. This account is a record of your money deposited into your OtterBucks account. The money is available for purchasing products and services wherever OtterBucks are accepted. You do not earn interest, and you may not use the OtterCard as a credit card or to obtain cash. You may not transfer your account.

Account benefits

  1. It’s easier than using cash or credit cards
  2. OtterBucks are added by 10pm the day they are purchased if purchased before 8pm that day. Otherwise they are added by 10pm the following day.
  3. OtterBucks carry over year to year until you leave campus
  4. Perfect for busy students

Purchase OtterBucks

OtterBucks is the perfect tool for new students learning to live on a budget. It’s a great way for parents to allocate funds and allowances to purchase books, school supplies, snacks, and apparel on campus.

Any OtterBucks accounts with no activity before August 1, 2017 were closed and funds forfeited on September 30, 2018. Refund requests for accounts with balances after that date may be made by emailing or calling 831-582-5100. Refunds are subject to the FAQ refund rules.

OtterBucks FAQs

What are OtterBucks? OtterBucks are the campus currency loaded to your Otter Card, and is set up as a declining balance account. OtterBucks can be used for purchase on campus where OtterBucks are accepted (bookstore and dining facilities).

Who can use OtterBucks? CSUMB students, staff, and faculty

Can parents add money to my OtterBucks account? Yes. The student must set up a Parent Pin for parents to purchase OtterBucks.

Can I get a refund for my OtterBucks? Eligible OtterBucks refunds are subject to a $20 administrative fee. Approved refunds will be paid by check and may take up to 30 days.

Refunds may be subject to restrictions:

  • OtterBucks amounts deposited by campus departments and programs (such as Housing, etc.) are non-refundable.
  • Accounts with balances $20 or less will not be refunded.
  • Balances due to CSUMB will be deducted from refund amount

What happens with my OtterBucks at the end of the semester? OtterBucks do not expire and will roll over to the next semester and/or academic year unless you are no longer affiliated with the University.

Inactive OtterBucks accounts

OtterBucks accounts with no activity for a 12-month period will be considered dormant. Dormant accounts will be closed on or after the 13th month of inactivity and remaining funds will be forfeited.

Graduating student accounts

Graduating students need to follow the refund process prior to commencement to receive a refund.