Campus Service Center

OtterCard

OtterCard

New Otter ID Cards:

  • For students new to CSUMB who need their very first Otter ID card, or who are returning to CSUMB after having left CSUMB, please visit the Office of Admissions on the 2nd floor of the Student Services Building (bldg. 47) to get your CSUMB Otter ID card. Hours are 9:00 - 4:00, Monday through Friday.

  • For staff, faculty, or non-student Otter ID cards, please visit the Bursar's Office in Mountain Hall, Suite B from 9:00 - 12:00 and from 12:30 - 4:00, Monday through Friday.  

In either circumstance, please be sure to bring a picture ID with you (driver’s license, passport, etc). 

Your OtterCard is your student/faculty/staff identification. You can use your OtterCard as a:

  • Library card
  • Campus shuttle and MST bus pass
  • Otter Sports Center pass
  • Key into your residential hall and/or work space

You can load money on your OtterCard and use it as a debit card at:

  • Dining facilities on campus
  • Campus bookstore
New students photo upload information
Learn about OtterBucks

A $10.00 replacement fee is charged for all lost, stolen or damaged cards whether student, staff, or faculty. This fee is also charged for changing your card's photo or to show an updated name. To replace your card you will need to visit the  Bursar's Office in Mountain Hall, Suite B from 9:00 - 12:00 and from 12:30 - 4:00, Monday through Friday.

Do not do the following with your card:

  • Leave in direct sunlight for example on the dash of a car
  • Expose to extreme heat or open flames
  • Expose to organic solvents, thinners, mineral spirits
  • Machine wash
  • Use as an ice scraper or scraping tool
  • Crimp, punch holes, bend, or twist card
  • Re-laminate
  • Immerse in alcohol, Isopropyl, ethanol, methyl etc.
  • Bite
  • Pound with a pen or tool

Troubleshooting your OtterCard

If your card doesn't work at a dining facility it could be one of two things. Either your meal plan isn't loaded properly or there is physical damage to your mag stripe. Card issues cannot be diagnosed remotely and you will need to visit the Bursar's Office in Mountain Hall, Suite B from 9:00 - 12:00 and from 12:30 - 4:00, Monday through Friday.

Need a Replacement OtterCard?

If you need a replacement OtterCard, they are managed by the Bursar's Office in Mountain Hall, Suite B from 9:00 - 12:00 and from 12:30 - 4:00, Monday through Friday. The cost is $10.00. If you are paying in person, they can only accept cash or checks. They are unable to take card payments. If you would like to pay with a card, you can pay online for the replacement. Please be sure to choose the category "Other" and you must choose the payment item "ID CARD" only.