Campus Service Center


Online Photo Submissions

Current students, Staff, & Faculty must visit the Campus Service Center to get their CSUMB Otter ID Card.  Only newly admitted students have access to upload photos online.

 The information below is for newly admitted students only

New Students must submit their OtterCard photo online.

Once you have paid your Enrollment Confirmation, check your personal email account for an email giving you access to our photo upload site. From there, you can upload the photo of your choice as your OtterCard photo.

You will receive your OtterCard at your New Student Orientation.

Be sure to review the photo guidelines below!

Student OtterCard

Photo Submission Guidelines

A Good OtterCard Photo

You can make sure that your photo is approved by following these guidelines:

  • You are the only person in the photo
  • Your face is clearly visible with a neutral facial expression or a smile while looking directly at the camera.
  • Your photo has a solid background (no trees, ocean, etc.)
  • You are not making gestures or hand signs and there are no other objects in your photo (including sunglasses, and non-religious or non-medical head coverings).
  • Your photo is cropped just above your shoulders (no full body shots) and your entire face/head are in the photo, oriented vertically and not angled.
  • No social media filters are applied to the photo.


Why was my photo rejected?
It was most likely rejected due to not meeting the submission guidelines. Standards for acceptable photos are strict as OtterCards are official state-issued ID cards.
My photo was accepted, can I come to pick up my card right away?
Your card will not be available until Orientation or after. We are not able to release your card sooner. 
I never got the email with the access link, what do I do?
Check your spam or junk folder. If you can't find it or it was deleted, email to request another email.
How can I get my OtterCard?
You will receive your OtterCard at your New Student Orientation or at the Campus Service Center after Orientation.
Will my OtterCard be mailed to me or can it be mailed to me?
We are unfortunately unable to mail OtterCards. 
I missed the deadline, can I still submit a photo?
Please send an email to to request that the link be sent to you.
I picked up my ID at Orientation, but I lost/broke it! How do I get a new one?
You can get a replacement OtterCard at the Campus Service Center. Be aware that there is a $10 materials fee to replace your card.
I'm a current student, can I still upload a photo?
No.  Please visit the Campus Service Center to get your CSUMB Otter ID card.

For any other questions or concerns, please email