Campus Service Center


Online Photo Submissions

Current students, Staff, & Faculty must visit the Campus Service Center to get their CSUMB Otter ID Card.  Only newly admitted students have access to upload photos online.

 The information below is for newly admitted students only

New Students must submit their OtterCard photo online.

Once you have paid your Enrollment Confirmation, check your personal email account for an email giving you access to our photo upload site. From there, you can upload the photo of your choice as your OtterCard photo.

You will receive your OtterCard at your New Student Orientation.

Be sure to review the photo guidelines below!

Student OtterCard

Photo Submission Guidelines

A Good OtterCard Photo

You can make sure that your photo is approved by following these guidelines:

  • Think drivers license or passport photo.
  • Your eyes and face should be clearly visible.
  • No other objects or people in the photo.
  • Your entire face/head is visible in the photo.
  • In front of a solid background.
  • No social media filters of any kind.


Why was my photo rejected?
It was most likely rejected due to not meeting the submission guidelines. Standards for acceptable photos are strict as OtterCards are official state-issued ID cards.
I never got the email with the access link, what do I do?
Check your spam or junk folder. If you can't find it or it was deleted, email to request another email.
How can I get my OtterCard?
You will receive your OtterCard at your New Student Orientation or at the Campus Service Center after Orientation.
Will my OtterCard be mailed to me or can it be mailed to me?
We are unfortunately unable to mail OtterCards. 
I missed the deadline, can I still submit a photo?
Please send an email to to request that the link be sent to you.
I picked up my ID at Orientation, but I lost/broke it! How do I get a new one?
You can get a replacement OtterCard at the Campus Service Center. Be aware that there is a $10 materials fee to replace your card.
I'm a current student, can I still upload a photo?
No.  Please visit the Campus Service Center to get your CSUMB Otter ID card.

For any other questions or concerns, please email