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Frequently Asked Questions about CLC policies

How do I join my scheduled tutoring session in Zoom?

Find "Schedule an appointment" on the CLC homepage to access TutorTrac up to 10 mins before your appointment time. Click on “Enter Zoom Appointment” under Upcoming Appointments. See screenshots with detailed instructions here.

What if I want to drop-in with a tutor, without an appointment?

Please find all drop-in hours on our student Canvas page. Enroll using this link. From there, you will be able to access our drop-in availability.

Do I need a password to join? It’s not letting me in.

Sessions for CLC are not password protected, but if you are not signed in to your CSUMB Zoom account, you may be locked out of the meeting or asked for a password. Make sure you are signed in to csumb.zoom.us and not a general Zoom account.

Why are sessions via Zoom recorded?

By signing up for an appointment via TutorTrac with the CLC, you are consenting to the session being recorded for monitoring and record keeping purposes. We’re able to give our tutors feedback this way - and help them improve their sessions - when we can’t observe in real time. Recordings of sessions can only be shared with participants of that session. Due to privacy/FERPA policy, we do not publicly or widely share recorded sessions. Again, this means a recording is only shared/accessible to participants from the session. CLC welcomes you to record sessions you are attending if you want access to materials later.

What if I didn’t record and I want a copy?

If you were signed up for a session and want a cloud recording link, please request from clc@csumb.edu with the course, session time and day, and name of your tutor/leader.

How many appointments can I make per week?

You can make up to three appointments per week per subject-area without staff/admin assistance. If you need help, contact clc@csumb.edu. Students with accommodations have different needs and work with CLC on their needs. Contact lreagan@csumb.edu for accommodations consultation after meeting with SDR.

Can I still join a session if I’m late?

Tutoring and SI appointments (one-on-one and group sessions) start on the hour. If you are more than 10 minutes late, please contact clc@csumb.edu to reschedule for another time so you can get the most from the session. STEM Studio: you may schedule yourself at any point during these sessions and join in real time as a “drop in.” You won’t be able to drop in without making an appointment.

If I find a time that works for my schedule, and a tutor I like working with, can I make a semester long appointment?

Yes! Please email clc@csumb.edu with the request (time, day, class, tutor if known).

What materials should I “bring” with me to an online tutoring session?

Make sure you have the course page in iLearn or Canvas open so you can access the syllabus and assignments. Please also “bring” digital textbooks or notes from class. Come ready to work and focus, with questions.

Cooperative Learning Center

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(831) 582-4104