Basic info and Frequently Asked Questions
Group Sessions are 50 min. in length, should booked in advance or at the time of the session, 6-8 students.
Drop-ins allow students to drop-in and leave at any point during the session. No appointment necessary.
One-on-One sessions are offered for writing and academic coaching. Appointments should be made in advance.
Asynchronous writing allows students to submit papers online for feedback.
Sessions are offered both in person and online:
In-person students arrive at the front desk to check in and are directed to the reserved space.
Online students will access the Zoom link in TracCloud
Can I still join a session if I’m late?
- 50 min appointments: If you are more than 15 minutes late, please contact us to reschedule for another time so you can get the most from the session.
- If you are 15 mins late or more, we have the right to give your spot to another student.
- If you are 15 mins late or more, we have a practice of doing our best to reschedule you to get the most out of your sessions.
- 90 min appointments (SI): If you are more than 30 mins late to an SI session, please contact us to reschedule for another time so you can get the most from the session.
- We have the right to give your spot to another student.
- We have a practice of doing our best to reschedule you to get the most out of your sessions.
How many appointments can I make per week?
You can make up to three appointments per week per subject-area without staff/admin assistance. If you need support scheduling, you can contact email@example.com or give us a call at 831-582-4104. Students with accommodations have different needs and work with CLC on their needs. Contact firstname.lastname@example.org for accommodations consultation after meeting with SDR, or if you need help connecting with SDR.
How many appointments can I make per day?
As a reminder, students are able to make up to three appointments per subject, per week. Students who are working on writing assignments are limited to one appointment per day for writing tutoring services. Students may supplement one appointment per day with drop-in writing and other services. For all other subjects, one session a day is typically sufficient. If a student finds they need additional support, they may check in with the front desk to discuss a second appointment. Scheduling a second session in the same day will be dependent on availability and also ensuring these sessions do not take place back to back with the same tutor.
Do I need a password to join my sessions?
Sessions for CLC are not password protected, but if you are not signed in to your CSUMB Zoom account, you may be locked out of the meeting or asked for a password. Make sure you are signed in to csumb.zoom.us through Single Sign On (SSO) and not a general Zoom account.
Why are Zoom sessions recorded?
By signing up for an appointment via TutorTrac with the CLC, you are consenting to the session being recorded for monitoring and record keeping purposes. We’re able to give our tutors feedback this way - and help them improve their sessions - when we can’t observe in real time. Recordings of sessions can only be shared with participants of that session. Due to privacy/FERPA policy, we do not publicly or widely share recorded sessions. Again, this means a recording is only shared/accessible to participants from the session.
What if I didn’t record and I want a copy?
If you were signed up for a session and want a cloud recording link, please request from email@example.com with the course, session time and day, and name of your tutor/leader.
If I find a time that works for my schedule, and a tutor I like working with, can I make a semester long appointment?
Yes! Please email firstname.lastname@example.org with the request (time, day, class, tutor if known).
What materials should I bring or prepare?
We can help you get organized, don’t worry! Make sure you have the course page so you can access the syllabus and assignments. Please also bring or have open digital textbooks or notes from class. Come ready to work and focus, with questions!