ServiceNow Optimize
Information Technology is pleased to announce the launch of Optimize earlier this summer.
Developed by the CSU Chancellor’s Office, Optimize is a ServiceNow-based platform that delivers a modern, user-friendly interface to strengthen IT support for technology needs across campus.
When did this change happen?
The go-live date for Optimize was Monday June 9, 2025 for most service tickets with decommissioning of the old ticketing platform TeamDynamix on June 20, 2025.
Why the change?
Moving to Optimize allows us to address pain points identified through user feedback and leverage additional resources from the Chancellor’s Office.
Moving to Optimize:
- Made ticket submission easier with a single submission form, reducing the need to search through an extensive catalog of services.
- Provided a modern interface
- Strengthened collaboration across the CSU system by unifying our technology standards with other campuses, creating consistency, and fostering a community of shared solutions and innovations.
- Built a partnership with the Chancellor’s Office by expanding collective technical expertise.
You can look forward to:
- A simpler, faster way to submit IT requests
- A user-friendly interface with a single submission form
- Enhanced communication with IT by improving ticket tracking
Virtual Demo
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- Watch the Virtual Demo Optimize Demo Recording from the May 20 Zoom (Youtube)
- Watch the Virtual Demo Optimize Demo Recording from the May 20 Zoom (Youtube)
If you have any questions, please contact the Technology Help Desk at 831-582-4357.