Accounts and Passwords

All students, faculty, staff, and people affiliated with the university are assigned an OtterID account and a password. Your OtterID is used to log in to every system on campus, from campus email to logging into computers, connecting to the wireless network, and using CMS Student/HR and your dashboard.

Applicant students are assigned an OtterID and password 2 business days after they submit an application to CSUMB. If they decide to attend CSUMB, they will use that same OtterID as long as they stay enrolled.

Faculty and staff are assigned their OtterID on the first day of employment. New accounts are requested through an account service request by the new employee’s manager or support staff.

Need help? Call the IT HelpDesk: 831-582-4357 (HELP)

Need help?

Call 831-582-4357 (HELP)

Monday - Friday
8 a.m. - 5 p.m.

Look up your otter ID

Change your otterid password

Change or reset your password

Your first Otter ID password is your date of birth in the following format: Monthddyyyy (for instance if your date of birth is 11/20/1990 then your password would be: November201990).

Parent PIN

Learn about the parent PIN and how to find and change your parent PIN.

Account name change

If you would like to change your account name, please contact the Campus Service Center to have your name officially changed in CMS.

Once your have submitted the proper paperwork and your name has been changed, you need to submit an IT Account Activation/Change service request. Be sure to include your OtterID, new and old name for verification.

We cannot change your name until it is changed in CMS and we cannot change your OtterID.