Managing a virtually connected workforce presents challenges distinct from those of a traditional office environment. It is essential to remember that team members still have the same basic needs from a manager: direction, purpose, support, feedback, validation, and praise.
The distance makes it harder to drop in for a quick chat, and managers may miss important behavioral cues that signal the need for feedback or support. It is the manager's obligation to make the extra steps necessary to maintain a healthy and productive workforce, and this means planning is more essential than ever in a virtual office environment.
Below are tips to help support employees and supervisors to manage in a virtual team environment.
Helping Employees Stay on Task
There are ways to help verify that employees are on task. Be sure to set clear expectations, then talk to employees if a pattern of not meeting that expectation is observed.
- Reinforce that employees are still representatives of their organization and must follow all rules regarding conduct.
- Pay attention to the responsiveness of employees.
- How fast do they respond to emails?
- Are they available when called?
- Are projects being completed on time?
It’s common to fall prey to the out-of-sight, out-of-mind fallacy. Just because a manager cannot see work being done does not mean that an employee is not working hard and being productive. At all times, not just in virtual offices, it is important to set clear goals and expectations with employees. These are a few tips for making the product of work visible to managers.
- Create and assign projects that have deliverables
- Provide employees with clear timelines for deliverables
- Check in on the status of longer projects to provide help and support
- Ask for written to-do lists of employee work with the respective status at regular intervals
Staying Engaged with Your Team
It is important to keep regular connections and interactions with your team. Use video chat tools for small-group or one-to-one fast interactions. This is a good way to leverage electronic communications tools to conduct desk-side drop-bys or fast hallway meetings that typically occur in an office. Be mindful that these tools can also be distracting, so don’t overdo it.