What is Optimize?

Information Technology uses Optimize to manage requests, track issues, and keep our work moving. Whether you’re a student or an employee, submitting a request through Optimize ensures it reaches the right team quickly and allows you to track its progress every step of the way.

How Do I Find Answers?

Optimize also includes a Knowledge Base (KB) with step-by-step guides and answers to common questions, so you can find help anytime, day or night, even when IT is not available. You can search for articles directly within Optimize using the search bar, or browse our index of topics in the navigation bar to quickly find what you need. Please note that you’ll be prompted to log in with your CSUMB account to view full articles.

How Do I Suggest A Knowledge Base Article?

Use our Knowledge Base Suggestion Google form to let us know what you'd like to see.