Beginning of the Semester Priorities
Information Technology works hard to prepare our campus for each new semester.
The beginning of the semester is always our busiest times of the year. This can impact our ability to assist you in the timely manner you are use to and expect from us.
- For Fall semesters our busy time usually starts mid-July and goes through mid-September.
- For Spring semesters we are busiest throughout the month of January.
Priority Focus Areas
Our service focus areas in order of priority during the beginning of any semester are:
- Getting computer labs ready for students.
- Making sure faculty are ready.
- Ensuring key service areas are ready for new and returning students.
- Taking care of new and returning students when they arrive in on campus.
- Regular service requests.
If you have a service ticket that is low on this priority list, you will likely experience service delays as our tech workforce pushes through our higher priority cases. We regret any inconvenience this may cause and thank you for your understanding and patience as we work to get you the help you need.
If you are experiencing problems with your computer, can't print, or have a technical problem causing a critical work delay, we recommend submitting a case then locating a working computer within your department to use temporarily until we can assist you.
Service Point Impaction
Our two main service points may experience impaction during the beginnings of a new semester:
- Our Technology Help Desk Phone Support (831-582-4357) often has longer than normal hold times during the beginning of the year.
- The Technology Help Desk located on the first floor of the library often has longer than normal lines at the desk or may not be open when normally open as we are working to balance our student schedules.
Please be patient with us. We will get to you as soon as possible.