Facilities Services
Learn how Facilities Management can help you and how to submit a service request.
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What We Do
The Facilities Management Department oversees building maintenance, locksmithing, event setup, mail delivery, landscaping, custodial, space planning, facilities development, design, and construction. The services we provide fall into two categories: Routine Maintenance and Non-Routine Services. For a full list of our services, please see below.
For all student housing maintenance issues, please submit a service request in your StarRez portal by logging into your MyHousing Dashboard. For emergencies, contact your Resident Advisor.
To apply for a building permit, please fill out the Building Permit Application Form. Please contact the Facilities Management Department main line at (831) 582-3700 if you require assistance.
When to Submit a Service Request
Submit a service request for all Routine Maintenance and Non-Routine Services, including moving computers, phones, or faxes. Depending on the type of service requested, an Intake Form may be required.
If you have a maintenance emergency please call 831-582-3700 and then submit a service request.
Examples of a maintenance emergency could be:
- Water overflowing or flooding
- Electrical smell or sparks
- Natural gas smell – If you think you smell natural gas, immediately call the University Police Department and then Facilities
All Non-Routine Service Requests require an Intake Form (formerly known as the Project Intake Form or PIF) with submission. The form must be filled out in its entirety, including a funding source and a Dean or AVP Signature. A request will not be considered without an intake form attached or if the form is not filled out completely.
Note: All non-move issues related to computers, internet, phones, or faxes must go through the Information Technology Department by submitting an IT ticket.
How to Submit a Service Request
1. Complete all required sections
Enter the title of the request, such as "Cold in building". Add additional information about the request or specify a specific date and time by which the work needs to be completed.
Select the Department. If you are unsure whether it is for a State or Corporate department, click the "?" next to the option for additional information.
Fill in your contact information.
Select the location of the issue. You can use the search function to quickly search for a specific location. For example, type "Library". Be as detailed as possible.
2. Attach any pictures or documents
Our service request and work order system allows you to attach pictures or documents. If you are submitting a request from your desktop, you will be able to select the picture or document. On mobile devices, photos can be added from your camera or gallery. You also have the option to crop and markup your photo for additional context. If your request requires an Intake Form, you will attach it here.
3. Click submit
Check the Status of Your Requests
Check all of your open and completed requests by opening the service request form, then clicking on “Check Service Requests You've Submitted” at the bottom of the work request form. Enter your email and click submit.
Note: The first time you check your Service Requests, you will be asked to verify your email.
Helpful Tips:
Write down or save your Service Request number. You can use it as a reference if you need to call us at x3700.
Please allow Facilities Management 24 business hours to respond before checking the status of your service request.