Facilities Services

What We Do 

The Facilities Management Department oversees building maintenance, locksmithing, event setup, mail delivery, landscaping, custodial, space planning, facilities development, design, and construction. The services we provide fall into two categories: Routine Maintenance and Non-Routine Services. For a full list of our services, please see below.

For all student housing maintenance issues, please submit a service request in your StarRez portal by logging into your MyHousing Dashboard. For emergencies, contact your Resident Advisor. 

To apply for a building permit, please fill out the Building Permit Application Form. Please contact the Facilities Management Department main line at (831) 582-3700 if you require assistance. 

Routine Maintenance 

Routine or “day-to-day” Maintenance includes services that Facilities Management staff provide that do not add to, change, or alter the current physical environment.

Automotive

• Vehicle Inspections
• Minor Repairs
• Fuel
• Electrical Fleet

Moving 

• Equipment
• Furniture
• Fixtures

Painting

• Touchups
• Repainting
• Graffiti Removal

Pest Control

• Relocation
• Intrusion

Plumbing

• Leaks
• Floods
• Unclog Drains
• Restroom Fixture Repairs

Shipping & Receiving (Mail Delivery)

Landscaping

• Regular Upkeep of Grounds

Non-Routine Services

Campus Planning & Development is responsible for the planning, design, and construction of campus facilities, or Non-Routine Services which change, alter, or add to the campus’s physical environment. The Planning and Development team initiates and develops projects, plans and studies as needed.

Space Planning

• Office Moves
• Space Requests 
• Furniture
• Building & Space Information 
• Signage

Energy and Utilities

• Electricity
• Natural Gas
• Sewer
• Potable Water 
• Industrial Hot & Cold Water
• Efficiency Improvements
• Usage Monitoring

Campus Planning

• Projects
• Concept Design
• Building Permits
• Property & Easements
• Habitat Management

Design

• ADA Compliance
• Management
• Feasibility
• Code Compliance

 Construction

• Major & Minor Capital Projects
• Construction Zones
• Inspections
• Bidding & Contracts

Landscaping 

• Fallen Tree/Branch Removal
• Beautification
• Irrigation Issues

Campus Event Support

FMD supports event logistics. Before submitting work requests with FMD for events, please make sure to register your event in 25Live and work with the UACE Event Professionals (EPs) on event logistics for managed facilities across campus.

FMD hours of operation are 7:30 a.m.-3:30 p.m., Monday - Friday. Any hours after this time, including setup or tear-down times, will incur additional charges. Certain items are required to be picked up after an event and will automatically incur additional charges, such as fire extinguishers, generators, spider boxes, etc.

Please note that FMD requires 10 days of advance notice for event setup. Any changes to events must be communicated and submitted on the existing requests via comments five days in advance of the event.

Any last-minute changes (after five days prior to the event) cannot be guaranteed to be accommodated. Events will be executed based on the provided FMD Support Form and event layout submitted. Event callbacks are charged a minimum of three to four hours, depending on the request event tasks and assigned trade.

Please fill out and attach the FMD Event Support Form as well as your event layout to the Campus Event Support Request. 

When to Submit a Service Request

Submit a service request  for all Routine Maintenance and Non-Routine Services, including moving computers, phones, or faxes. Depending on the type of service requested, an Intake Form may be required.

If you have a maintenance emergency please call 831-582-3700 and then submit a service request. 

Examples of a maintenance emergency could be:

• Water overflowing or flooding
• Electrical smell or sparks
• Natural gas smell – If you think you smell natural gas, immediately call the University Police Department and then Facilities

All Non-Routine Service Requests require an Intake Form (formerly known as the Project Intake Form or PIF) with submission. The form must be filled out in its entirety, including a funding source and a Dean or AVP Signature. A request will not be considered without an intake form attached or if the form is not filled out completely. 

Note: All non-move issues related to computers, internet, phones, or faxes must go through the Information Technology Department by submitting an IT ticket.

How to Submit a Service Request

1. Complete all required sections

Enter the title of the request, such as "Cold in building". Add additional information about the request or specify a specific date and time by which the work needs to be completed.

Select the Department. If you are unsure whether it is for a State or Corporate department, click the "?" next to the option for additional information.

Fill in your contact information.

Select the location of the issue. You can use the search function to quickly search for a specific location. For example, type "Library". Be as detailed as possible.

2. Attach any pictures or documents

Our service request and work order system allows you to attach pictures or documents. If you are submitting a request from your desktop, you will be able to select the picture or document. On mobile devices, photos can be added from your camera or gallery. You also have the option to crop and markup your photo for additional context. If your request requires an Intake Form, you will attach it here.

3. Click submit

Submit a Service Request

Intake Form

Check the Status of Your Requests

Check all of your open and completed requests by opening the service request form, then clicking on “Check Service Requests You've Submitted” at the bottom of the page. Enter your email and click submit.

Note: The first time you check your Service Requests, you will be asked to verify your email.

Helpful Tips: 

• Write down or save your Service Request number. You can use it as a reference if you need to call us at x3700.
• Please allow Facilities Management 24 business hours to respond before checking the status of your service request.