Networks and Internet Access

The university provides a high-speed wireless and wired network access to CSUMB faculty, students, staff and guests.

Wireless

The university provides wireless access throughout the main campus. Connect to one of the wireless networks listed below.

CSUMB

Secure wireless network for students, faculty, and staff. We recommend you use this network.

You need your CSUMB username and password to connect to this network.

Chromebook users need to connect, then change the EAP method to PEAP. Enter your CSUMB username in the Identity field and your CSUMB username password in the Password field, and then click Connect.

CSUMB guest

This wireless network is for campus visitors who need basic internet access. It is provided as a courtesy for visitors and is not encrypted.

Open a browser and visit any webpage to start the registration process. Your access will be limited to 48 hours. After 48 hours, you can re-register.

Eduroam

Secure global access for research and education member institutions.

eduroam allows students, researchers and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions by simply opening their laptop and connecting to the eduroam SSID .For more information on institutions that are members of eduroam, visit the eduroam website at http://www.eduroamus.org/.

Before you travel, set up eduroam at the CSUMB campus. To connect, use username@csumb.edu (otter6789@csumb.edu) as the user name. The password is your CSUMB username password.

Your eduroam access will continue as long as your CSUMB username is valid.

Wired

This connection is campus residents only.

Connect an Ethernet cable from your computer to a data jack in your room and open a web browser. You will be directed to the registration page. If you see a blank page, go to device registration system. Fill out required information to register your computer onto the network.

If you have a wired network device that is not a computer (game console, DVR) that requires Ethernet, you need to register it in the device registration system (you must be on the CSUMB network to use this link). You will need the MAC address (network address) of the device you are trying to register.

East Campus cable modem

Residents in East Campus Housing can set up a cable modem for broadband internet access.

Steps to set up your modem

  1. Connect your cable modem to the cable outlet at the wall with a coaxial patch cable.
  2. Power on the modem, and give it a few minutes to boot. Verify that the “online” LED is illuminated. This LED is usually indicated with a globe icon.
  3. Connect your router or computer to the modem using an ethernet patch cable.
  4. Using a device connected to your router, or using a computer directly connected to your modem, open a browser such as Firefox and navigate to cablereg.csumb.edu. Please be patient as this page may take a few minutes to load.
  5. Log in with your username or StreetID, fill in the form, and click submit. The cable modem will reboot and when it comes back up, it will be on-line and providing internet service to your router and devices.

Recommended cable modems

An Arris 6141 cable modem is recommended and available locally at Best Buy.

Any CableLabs certified DOCSIS 3.0 cable modem should work on the East Campus cable system, however the following are likely to experience problems and are unsupported:

  • Used cable modems that came from another system.
  • Cable modems purchased online from discount vendors.
  • Older generations of modems which are DOCSIS 2.0 or lower.

Please note, CSUMB IT does not set up or provide technical assistance with home wired/wireless networks, or personal computers and other home network devices.

Wireless routers in East Campus

CSUMB does not provide wireless service in East Campus, however residents are welcome to set up their own personal wireless network.

Wireless Router Tips

Due to the densely populated nature of East Campus, wireless interference from neighbors is a common and frustrating issue for many users. Here are some tips to make wireless video streaming more reliable:

  • Purchase a modern wireless router that is “dual band,” and can operate both on 2.4gHz and 5.8gHz bands.
  • Connect your devices to the 5.8gHz SSID. The 2.4gHz SSID is often shown with a higher signal strength, but signal strength is not always an accurate indication of signal health.
  • On the 2.4gHz band, there are only 3 non-interfering channels. 5.8gHz band has dozens of channels available, and most modern routers are capable of changing channels to avoid interference. This makes the likelihood of enjoying streaming video over wireless without interruption much higher.
  • Most routers come preconfigured with encryption enabled. While it is a good idea to change the wireless password to be easier to remember, it is never a good idea to disable wireless security for the sake of convenience.

IT does not set up or provide technical assistance with home wireless networks.

Gaming consoles, smart TVs, & other network devices

IT provides wired and wireless access of gaming systems, dvrs, and other network devices to on-campus residents as a courtesy. We do not provide technical support for these systems.

Device registration

If you have a wired or wireless device without web browser such as TV, video or audio streaming device or game console, you need to register it with the device registration system (you must be on the CSUMB wired network to use this link). You will need the MAC address (network address) of the device you are trying to register.

Wireless registered devices must connect to the "CSUMB guest" network.

Finding the Mac address

You will need the ethernet MAC address from your game console or other network device in order to get it registered and online.

The MAC address is 12 characters long, usually separated every 2 characters by a colon (XX:XX:XX:XX:XX). If it is not printed on the label of your device, refer to your owner's manual to find where it can be viewed through setup menus in the device's user interface.

Need help?

On the phone

Call 831-582-4357 (HELP)

In Person

Visit the Service Desk in the library.