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Enterprise Applications Services (EAS)

Information Technology

The Enterprise Application Services department provides operational and project management support for systems that sustain critical campus services. The department includes the following sub-groups: Enterprise Applications, Digital Transformation, Data Warehouse & Integration Services, and Strategic Initiatives & Portfolio Management.

Services We Support

Enterprise Applications

  • Maintaining, upgrading and enhancing or customizing systems/applications.
  • Web content management (i.e., Terminalfour).
  • Client relationship management (i.e., Salesforce).
  • Support of the physical security software system (i.e., Genetec), including door controllers, card readers and burglar alarms. The system also provides video surveillance, ID card printing, etc.
  • Database administration of systems, including  PeopleSoft, OnBase, Data Warehouse, etc. 

Engagement Applications

  • Terminalfour (Content Management System)
  • Swiftype (search engine)
  • Google Analytics
  • Siteimprove
  • Marketing Cloud
  • Pardot
  • Mogli (SMS texting)
  • Admissions
  • Student Success Hub (Project pending funding)
  • Salesforce (CRM)
  • Adobe
  • Onbase
  • Website
  • Salesforce
  • Slack (in pilot)
  • Forms and workflow

Project Management

  • Project management support including new or replacement systems and integrations.
  • Administration of our current campus project management and service ticketing system (TeamDynamix).
  • User experience (UX) research, studies and analyst support services with a mind towards planning and working with advisory groups on product roadmaps.

What We Offer

  • Daily technology operational issues: fixes and bugs reported by users.
  • Production issues and updates related to data systems related to students, employees and finance.
  • Security issues and requests for student information systems.
  • Campus security support, which includes door controllers and card readers, security cameras, building access and lockdown schedules.
  • Application database issues, upgrades, etc.
  • Coordination/oversight of vendor-related point of sale issues (i.e,. CBORD).
  • Projects: new, replacement, and enhancements to current products, including reviewing, organizing, planning and rolling out to operations.
  • User management, training and support for applications.
  • Application setup.
  • Project support.
  • Support with TeamDynamix.
  • Planning technology initiatives with campus partners.