To protect your account and personal information, Information Technology verifies your identity before discussing account details, resetting passwords or making changes to your access. This process helps safeguard university systems and ensures that sensitive data remains secure.

We can not reset passwords or make any changes to your account unless you requesting the change. 

• When you contact IT by phone, you may be asked to confirm the last four digits of your Social Security Number and the month and day of your date of birth.
• If you visit in person, please bring a valid photo ID (your driver's license or CSUMB ID Card are fine).

These measures are in place to protect you and our team is committed to making the process as quick and smooth as possible.