Extended Education and International Programs

Learning objectives:

• Learn strategies for various aspects of supervision including: leadership, communication, team building and change management
• Identify your personal supervisory style, its strengths and development opportunities, and better understand the style of others with whom you work
• Identify strategies to successfully transition from peer to supervisor
• Define and emulate the roles of the successful supervisor
• Identify strategies for being "in the middle" between your staff and your managers
• Employ effective tools for delegation

Learning objectives:

• An introduction to the breadth and complexity of leadership
• Viewing leadership as an action verb, with 3 components and 4 directions
• Understanding who performs and is affected by leadership
• Understanding why leadership is important
• Understanding how leadership is actually accomplished
• Viewing leadership as something learnable
• Connecting the often ignored other side of leadership called followership
• Introduction of a Leadership framework called High Order Thought^TMIdentify your personal leadership style

Learning objectives:

• Identify the key communication challenges that supervisors face
• Learn strategies to effectively overcome those communication challenges
• Practice the 3 key communication skills: inquiry, acknowledgement, and advocacy
• Understand what makes difficult conversations difficult
• Practice difficult conversation skills
• Plan for an upcoming difficult conversation
• Learn how to give and receive effective feedback

Learning objectives:

• Learn why the change process is so difficult from a personal and professional perspective.
• Internalize the Positive Managing Change program so that you can guide your own development and the group that you manage.
• Manage the fear of change from a constructive perspective and turn "change resistors" into "change managers."
• Understand why effective communications is at the heart of any change management program.
• Walk out at the end of the course with a set of actionable tools that you can put to work the very next day.

Learning objectives:

• Identify different types of teams which will meet different organizational goals
• Understand the stages and behaviors associated with each stage of team development
• Learn how to guide a team’s development to reach individual and team goals
• Identify communication styles and learn strategies to reduce miscommunication and gain benefits of diverse styles
• Create an action plan to implement learning

Learning objectives:

• Creating measurable performance objectives and goals that address both individual and organizational goals
• Ongoing communication and feedback strategies
• Performance evaluation and documentation
• Professional development planning and continuous improvement