About the Courses

Supervisor Development Program Course Descriptions

The Role of the Supervisor

Learning Objectives:

  • Complete the online DiSC Assessment prior to class
  • Understand how your DiSC affects the success of you, your staff and your organization
  • Learn strategies for using DiSC in various aspects of supervision including: leadership, communication, team building and change management
  • Identify your personal supervisory style, its strengths and development opportunities, and better understand the style of others with whom you work
  • Identify strategies to successfully transition from peer to supervisor
  • Define and emulate the roles of the successful supervisor
  • Identify strategies for being "in the middle" between your staff and your managers
  • Employ effective tools for delegation

Instructor: Camille Smith

Leadership

Learning Objectives:

  • An introduction to the breadth and complexity of leadership
  • Viewing leadership as an action verb, with 3 components and 4 directions
  • Understanding who performs and is affected by leadership
  • Understanding why leadership is important
  • Understanding how leadership is actually accomplished
  • Viewing leadership as something learnable
  • Connecting the often ignored other side of leadership called followership
  • Introduction of a Leadership framework called High Order ThoughtTMIdentify your personal leadership style

Instructor: Barry Frew, PhD

About Barry

Effective Communication

Learning Objectives:

  • Identify the key communication challenges that supervisors face
  • Learn strategies to effectively overcome those communication challenges
  • Practice the 3 key communication skills: inquiry, acknowledgement, and advocacy
  • Understand what makes difficult conversations difficult
  • Practice difficult conversation skills
  • Plan for an upcoming difficult conversation
  • Learn how to give and receive effective feedback

Instructor: Catherine Hambley, PhD

About the instructor

Change Management

Learning Objectives:

  • Learn why the change process is so difficult from a personal and professional perspective.
  • Internalize the Positive Change Management program so that you can guide your own development and the group that you manage.
  • Manage the fear of change from a constructive perspective and turn "change resistors" into "change managers."
  • Understand why effective communications is at the heart of any change management program.
  • Walk out at the end of the course with a set of actionable tools that you can put to work the very next day.

Instructor: John Bruckman, PhD

Team Building

Learning Objectives:

  • Identify different types of teams which will meet different organizational goals
  • Understand the stages and behaviors associated with each stage of team development
  • Learn how to guide a team’s development to reach individual and team goals
  • Identify communication styles and learn strategies to reduce miscommunication and gain benefits of diverse styles
  • Create an action plan to implement learning

Instructor: Camille Smith

About the instructor

Performance Management

Learning Objectives:

  • Creating measurable performance objectives and goals that address both individual and organizational goals
  • Ongoing communication and feedback strategies
  • Performance evaluation and documentation
  • Professional development planning and continuous improvement
Learn More about Performance Management

Instructor: Vicki Miranda, MBA, SPHR