Damages & Refunds
If we find damages to your room, you are held responsible. We handle damages in two different ways.
- If you take responsibility for the charges, we will determine a cost and charge your student account.
- If you do not take responsibility and have a roommate, we will ask the roommate about the damage. If neither of you take responsibility for the damage, we will split the charges equally. If you claim a friend is responsible, you will need to have them contact the community director of your building and submit a letter claiming responsibility for the damages. However, if they are not a resident whose student account can be charged, you assume responsibility for any damages your guests may cause.
If you choose to appeal damage charges, please make sure you have substantial documentation proving that you are not responsible for the charges.
You will submit your letter or appeal and any documentation to the Director of Student Housing & Residential Life. The Director will review your file and, if necessary, any previous Room Condition Inventory reports depending on the damage. Once this is complete, they will make their decision and notify you via email at the earliest possible time. Understand the Director has up to ten business days to respond to any appeals.
Appeals to damages must be made within 30 days of charges being posted to your student account.
If you have completed an express check-out, then you waive your rights to appeal any damage charges. If you have any questions about the charges, please contact your community director. They have the complete list of damage and replacement charges that you can view. All work is based on an approved hourly rate set by our university Facilities Services department.
Security Deposit refunds will be processed for students not returning to housing in the fall, who have checked out of their rooms properly, and have no additional charges.
Refunds are not immediate and may not be received until late in the summer.
We encourage all students to sign up for eRefunds, which allows for your refund to be deposited directly to your bank account. This option is environmentally responsible and allows you to receive your refund faster.